Post an announcement asking students to set their York email as their preferred email in their CUNYfirst (CF) account. Attached is a tutorial on how to change preferred email in CUNYfirst.
For technical support with Brightspace:
Self-enroll in our Faculty Be Ready and Certified for Brightspace course and learn by doing at your own pace, or
Access our Live LMS Support Room from the CTLET link on My Courses > Organizations tab in your Brightspace homepage. The hours are Mondays - Thursdays 9 AM - 5 PM, Fridays by appointment via email lmshelp@PROTECTED