At The City University of New York, our faculty are at the heart of our mission to educate, discover, innovate, and serve New Yorkers. Through their teaching, scholarship, creative activity, mentorship, and service, they enrich the lives of our students and strengthen the communities we serve. As we advance the priorities outlined in CUNY's Strategic Roadmap, supporting faculty success through collaboration, shared learning, and continuous improvement remains essential to our collective work. During the coming academic year, CUNY will participate for the fourth time in the Collaborative on Academic Careers in Higher Education (COACHE) Full-time Faculty Job Satisfaction Survey, administered by the Harvard Graduate School of Education in 2027. The COACHE process is more than a survey—it is an opportunity to listen, learn, and work together to strengthen the faculty experience across the University. The months leading up to the survey provide valuable opportunities for campuses to engage faculty and other stakeholders in meaningful dialogue, build partnerships, and identify areas for growth and improvement. Faculty perspectives will help inform institutional decision-making, guide strategic investments, and support our efforts to recruit, develop, recognize, and retain outstanding faculty. Equally important, the survey findings will serve as a foundation for ongoing reflection, action, and assessment as campuses and the University work together to address priorities and enhance institutional effectiveness. The Office of Faculty Affairs, in partnership with campus leadership, will coordinate and support this University-wide effort by providing guidance, resources, communications, and opportunities for cross-campus learning and collaboration. Our shared goal is to ensure that every college is well positioned to participate fully in the process and to translate findings into meaningful and lasting improvements. Accompanying this message is an implementation timeline outlining the major phases of CUNY's COACHE continuous improvement process—from campus planning and community engagement through survey administration, action planning, implementation, and assessment. We encourage campus leaders to use the timeline as a framework for engaging their communities throughout the process. The true value of COACHE lies not only in gathering feedback but in how we work together to learn from it. By listening to faculty perspectives and acting on what we learn, we can strengthen the conditions that support faculty success and, in turn, advance student success and CUNY's mission. Questions regarding COACHE may be directed to Nicola Blake, University Dean for Faculty Affairs, who is coordinating this University-wide initiative on behalf of the Office of Academic Affairs. Thank you for your continued partnership, leadership, and commitment to supporting faculty across CUNY. I look forward to working with you throughout this important effort. Alicia ------- Alicia M. Alvero, Ph.D. Executive Vice Chancellor and University Provost City University of New York (CUNY)
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